Intercom Integration Automation with AI Agents and Assistants
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Get full visibility into prospects, opportunities, teams, accounts, campaigns as well as contact activity by connecting
your Intercom account with Appy Pie Automate
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- 7 days free trial
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About Intercom
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Intercom Alternatives
Looking for alternatives to Intercom? Here is a list of the top Intercom alternatives.
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Zendesk
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LiveAgent
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Olark
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Drift
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Appy Pie Livechat
Choose the app you want to connect with Intercom
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Airtable
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Premium
Vend
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Odoo ERP Self Hosted
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Zoom
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Premium
MINDBODY
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SugarCRM
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Premium
Amazon SQS
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Premium
Expensify
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Premium
Microsoft Dynamics 365 Business Central
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Microsoft Exchange
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Premium
Google Groups
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Shippo
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Shipwire
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Premium
MailChimp Ecommerce
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Enterprise
Tableau
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Premium
BambooHR
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ClickUp
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Etsy
Here is a list of Intercom Triggers and Actions
How to Integrate Intercom with Appy Pie Automate
Follow the steps below to start integrating Intercom using Appy Pie Automate:
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Go to Appy Pie Automate
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Create an account or login if you already have an account
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Search for the Intercom App in the App directory
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Select a trigger event from the list
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Click on ‘Connect an Account’ and enter Intercom account API key
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Your Intercom app is now ready to integrate hundreds of apps supported on Appy Pie Automate.
A Quick Guide to Intercom Integration Using Appy Pie Automate:
Intercom is one of the best conversational relationship platform that helps businesses deliver great customer experience. Businesses across the world have been using Intercom to build better customer relationship through personalized messenger based experience. When you connect Intercom with Appy Pie Automate it becomes more than a messenger tool. Appy Pie Automate and Intercom together can help you turn visitors into happy customers. Our automation platform makes it more powerful without making the control complex. Appy Pie Automate lets you easily integrate your Intercom account with more than 100 third-party apps, such as HubSpot, Asana, Gmail, Klaviyo, Stripe, Salesforce, Microsoft Teams, Squarespace, Discord, Pipedrive, Calendly, Airtable, and more in just a few steps. No coding skills are required, just pick trigger and action and go with the flow.
Connecting Intercom with other applications using Appy Pie Automate ensures seamless communication between you and your customers. With this integration, you can automatically pull data from Intercom to other apps you use or vice versa to provide customers with the most personalized communication experience possible. When you connect Intercom with email applications, it lets you sell and support customers through every step of the funnel. This Intercom integration also helps you convert your website visitors into customers with targeted emails and messages. Use Intercom with Appy Pie Automate and adopt a conversational approach to every step of the customer journey, while delivering delightful customer service.
Here is how you can use Intercom with Appy Pie Automate:
- Add new Intercom users to ActiveCampaign, MailChimp, or other email platforms as new contacts to get more leads.
- Let your team quickly respond to new opportunities. Send a Slack message when there are new leads in Intercom.
- No need to import and export data. Connect Intercom to Google Sheets and add new rows on Google Sheets every time a new user is added to Intercom.
- Use Appy Pie Automate and set up Intercom-Slack integration. Choose what you want to be notified in Slack the moment it happens in Intercom. Using this Intercom-Slack integration you can automatically capture lead info in Intercom as you qualify from Slack.
- Automatically log your new Intercom users in HubSpot. When you integrate Intercom with HubSpot using Appy Pie Automate you can automatically add all Intercom users to your HubSpot account. This automation empowers you to generate more leads.
- Integrate Intercom with Pipedrive and automatically create Pipedrive deals for every new Intercom user. This Intercom-Pipedrive integration from Appy Pie Automate will help you to grow your sale like never before.
- Add Salesforce leads for new Intercom users by integrating Intercom with Salesforce using Appy Pie Automate.
- Connect Intercom with Klaviyo and automatically create Klaviyo subscribers for new contact added to Intercom.
- Use Appy Pie Automate and set up Intercom-Gmail integration and we'll send an email from your Gmail account each time an Intercom user is tagged.
Appy Pie Automate brings together Triggers (like "New User") and Actions (like "Create Contact") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.
Step By Step Intercom Integration Guide
To integrate the Intercom app at Appy Pie Automate, search and select the app from the app directory. Choose the service required and click the Continue button.
Click the Connect an Account button and a pop-up will ask to enter the credentials for the relevant account to be integrated (select the account if already logged in).
Connect will ask you to verify your email address and will show the accesses required to make the integration work. After verifying the email address and checking all the permits required, click the “Authorize Access” button.
Connect will ask to reconfirm the account once more, click Continue to complete the integration.
Common Issues With Intercom At Appy Pie Automate
Some custom attributes are unavailable in my Connect
The Intercom allows the user to have custom attributes, user custom attributes can use New User Trigger for the same. User data will be included and company data will be excluded.
Trigger is not working on New Conversations
Trigger works only on the conversation started by a lead or User of your App, website, etc. Any conversation starting from an automated message will not be considered as a New Conversation.
Why are all users not Triggers my Connect?
For the product based company, there can be visitors and site users (Those who can sign in). Users who come to the website are considered as “lead” and trigger “New Lead” in Connect. Visitors signing up are not considered as leads, however, they can be counted by selecting all users from the intercom.
Top 10 Best Intercom Integrations for Customer Support
Imagine that your business has stopped interacting with your customer. Would you believe your business will achieve the estimated success in this scenario? Instead, it will be counted as a bad experience, decreasing your company's revenue.
Modern business companies are leveraging technology to provide constant interaction support to customers. As a result, 8 out of 10 customers are willing to connect the companies with the messaging application. This is the main reason to enhance collaboration between your business and customers. One of the significant ways to do this is using a live chat platform that is the core service of Intercom.
With Intercom integration, you can offer a seamless customer experience through ongoing customer communication. It can also help you to boost the customer experience. Integrating Intercom with other helpful applications will help you to expedite the business process at the same time. Let's pay closer attention to 10 convenient applications that can emerge multiple benefits on customer satisfaction when they integrate with Intercom. We here at Appy Pie Automate offer these integrations to you to enhance your business development and customer support. So let's connect with us to pick your preferable integration for your business.
Top 10 Applications to integrate with Intercom are as follows:
- Intercom and Slack
- Intercom and Google Meet
- Intercom and Asana
- Intercom and Squarespace
- Intercom and Gmail
- Intercom and Google Form
- Intercom and Sharepoint
- Intercom and Klaviyo
- Intercom and Notion
- Intercom and WHMCS
Slack is one of the most widely used messaging applications, and it has excellent compatibility to integrate with other software. The integration between Slack and Intercom can help you to teach the top features of Intercom that can align your customer experience in your organization. Slack-Intercom integrated platform allows you to respond quickly to customer queries by using Intercom messenger via Slack. Moreover, it can upgrade the qualification information of leads inside the Slack application, which can smooth the business conversation
Google meet and Intercom contribute to the customer support system by providing unique features in these applications. In addition, Google meet can be integrated with Intercom to increase the features which can complement each other. For example, Google meet allows the user to utilize a virtual meeting room where many people can watch on a single screen. This is most effective for the customer service management team because they can address more customer queries within a short period. On the other hand, most customers prefer to get their queries solved through a messaging platform that this integrated platform will implement.
Asana is still a valuable cloud-based task management software that helps companies manage, collaborate, communicate and organize tasks. However, integrating Intercom with Asana creates a massive opportunity for companies for better customer service. For example, the organization can manage the project and contact its customers using an integrated platform. On top of that, it can also save the company expenditures because they do not need to hire the employees differently to manage the other tasks and tackle the customers in one go.
Integrating Squarespace and Intercom is another excellent way to develop the platform for the customer solution. It allows the users to send message directly to their customers, and at the same time, they can also inform them regarding various updates of the websites. For example, suppose your company is functioning with the help of multiple teams, and every group is assigned a particular task, including sending messages and replying to the customers. Then it will give a perfect, strategic, professional look to your corporate websites that can quickly grab the customer's attention.
Gmail-Intercom integration can be an excellent solution if you want your company not to face incessant customer complaints resulting in refund issue. Due to this integration, the customer support system will enhance. This is because of the availability of the options. For example, the company can lodge their grievances as a complaint with the help of messaging and email services that can ultimately enhance customer satisfaction.
Google Forms still regime as an application for information gathering. Both Google Forms and Intercom provide multiple facilities to business owners. Integrating Google Forms with Intercom will be beneficial for acquiring these two applications' maximum and collective potential. Apart from the business communication platform, it will allow users to accomplish their tasks easier and faster. For example, the integrated platform allows the user to send email notifications to the customers, which contain Intercom links that will directly bring them into the Google Form. It can be a helpful action for providing and accessing relevant information.
SharePoint and Intercom together provide a complete communication package to business companies. When these two applications integrate, they can easily communicate with their clients through various channels, including messaging services, email, and social media platforms. It will also allow them to track customer communication for responding appropriately based on their requirements. Lastly, the integrated platform will also enable business companies to identify how their potential customers communicate with the brand before purchasing any products and services.
Klaviyo is another crucial application for the business organization which provides market automation services. It will expand the benefits when it integrates with Intercom. The primary and essential use of Klaviyo and Sharepoint is that the user can respond to their customers in real time. In addition, they can also segregate their customers’ messages after accessing the purchase history and interaction history from the integrated platform. Therefore this integration will assist the user in targeting more customer campaigns.
Intercom lets its users talk with their customers from anywhere and on any platform. On the flip side, Notion provides an all-in-one workspace for project management and note-taking. The integration of Notion and Intercom offers a way for the user to strategize their information and properly organize them. Besides, it provides an excellent way for managing the deadline of the work because it facilitates reminding the time stipulation by displaying the time frame that needs to be used for the submission.
WHMCS is an exciting tool that helps you to host web automation. The key benefit of the integration between WHMCS and Intercom will allow the organization to track the user behavior on the website. It will also help them to appear in significant business decisions depending on the customer interaction and their information. For instance, if a customer is consecutively visiting the website but did not purchase anything, it clearly indicates improving the website.